Frequently Asked Questions
How long is the warranty period?
We provide a 60-day full parts and labor warranty on most items, from the date of receipt. Read our entire Warranty for more information.
Is maintenance included in the warranty?
Maintenance is not included in the warranty unless added separately as a service. Learn more about our services.
One of our lab interns damaged the instrument, is this covered?
Accidents happen unfortunately, but we are not able to cover operator error, negligence, or damage. We may be available to offer some guidance or be contracted to repair an instrument.
How do I get my instrument serviced under warranty?
Contact us and we will determine whether the instrument should be returned to our facility or can be serviced on-site.
How do I pay for equipment?
Payments can be made via credit card (through a digital invoice), corporate check, bank transfer, or on-site cash. Payment is required prior to shipping any instrument.
Will you ship after receiving a Purchase Order?
For most organizations, we require payment before shipping. We can only ship from a Purchase Order if the purchaser is an academic institution, or someone we have a past business relationship with.
How are domestic orders shipped (U.S. & Canada)?
Most domestic orders are shipped via UPS ground (for urgent deliveries, air shipment is available).
How are orders shipped internationally?
For international orders we coordinate with customs brokers. If preferred, we can use the buyer’s established customs broker for ease of logistics.
We are also located in the Puget Sound area—can you deliver to us?
We can deliver directly from our warehouse (and set up) as part of the final purchase price for local buyers.
Have a specific question?
We would love to answer any questions to assist you with your unique equipment needs (we try our best to get back to you within 24 hours).