Frequently Asked Questions

We provide a 60-day full parts and labor warranty on most items, from the date of receipt. Read our entire Warranty for more information.

Maintenance is not included in the warranty unless added separately as a service. Learn more about our services.

Accidents happen unfortunately, but we are not able to cover operator error, negligence, or damage. We may be available to offer some guidance or be contracted to repair an instrument.

Contact us and we will determine whether the instrument should be returned to our facility or can be serviced on-site.

Payments can be made via credit card (through a digital invoice), corporate check, bank transfer, or on-site cash. Payment is required prior to shipping any instrument.

For most organizations, we require payment before shipping. We can only ship from a Purchase Order if the purchaser is an academic institution, or someone we have a past business relationship with.

Most domestic orders are shipped via UPS ground (for urgent deliveries, air shipment is available).

For international orders we coordinate with customs brokers. If preferred, we can use the buyer’s established customs broker for ease of logistics.

We can deliver directly from our warehouse (and set up) as part of the final purchase price for local buyers.

Our Operation Center is located in Stanwood, WA. If you would like to schedule a visit, contact us.